Privacy Policy

1. Introduction

koboi89 ("we", "us", or "our") operates the online casino and sportsbook platform accessible at koboi89.lat. This Privacy Policy governs the collection, use, storage, and disclosure of personal information submitted by users ("you" or "your") when accessing or using the koboi89 website, any related mobile-optimised pages, or any services offered through the platform.

By registering an account with koboi89 or continuing to use our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the koboi89 platform immediately.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming commitments, both of which form part of the broader user agreement governing your use of koboi89.

2. Information We Collect

koboi89 collects personal information only where reasonably necessary for us to provide our services. The categories of information we may collect include:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — koboi89 strictly enforces a 21+ age restriction for all users)
• Email address and contact number
• Residential address, including city and postcode (e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya)
• Government-issued identification documents submitted during Know Your Customer (KYC) verification
• Financial details such as bank account numbers (Maybank, CIMB, Public Bank), e-wallet identifiers (Touch n Go eWallet, Boost), or cryptocurrency wallet addresses used for deposits and withdrawals
• Username, password, and any security questions or two-factor authentication details
• Communications you send to our support team, including live chat transcripts and email correspondence

2.2 Information Collected Automatically

• IP address and approximate geolocation data derived from it
• Device type, operating system, and browser version
• Session data, including pages visited, time spent, betting history, and game activity logs
• Referral source and traffic attribution data (e.g., how you arrived at koboi89.lat)
• Cookie identifiers and similar tracking technologies (see Section 5)

2.3 Information From Third Parties

We may receive supplementary information about you from identity verification providers, payment processors, fraud prevention agencies, and anti-money laundering (AML) screening services. This is standard practice for licensed online gaming platforms and is used solely for compliance and security purposes.

3. How We Use Your Information

koboi89 uses the personal information we collect for the following purposes:

• Account creation and management: to register your koboi89 account, verify your identity, and manage your profile settings
• Service delivery: to process deposits and withdrawals in MYR and cryptocurrency, settle bets, award bonuses, and provide access to games including live baccarat, blackjack, slots, and sports betting
• Legal and regulatory compliance: to fulfil KYC obligations, conduct AML checks, respond to lawful requests from regulatory authorities, and maintain mandatory transaction records
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised access, and abuse of the koboi89 platform
• Customer support: to respond to your queries, complaints, and support tickets through our 24/7 multilingual support channels
• Service improvement: to analyse usage patterns, conduct A/B testing, and improve the overall performance, features, and user experience of koboi89
• Marketing communications: to send you promotional offers, bonus announcements, and relevant updates — but only where you have provided consent or where we have a legitimate interest, and always with an accessible opt-out mechanism
• Responsible gaming: to monitor betting behaviour and flag patterns that may indicate problem gambling, as part of our commitment to player wellbeing

We process your personal data on the legal bases of contractual necessity (to deliver our services), legal obligation (to comply with applicable regulations), legitimate interest (for fraud prevention and service improvement), and consent (for direct marketing where applicable).

4. Sharing Your Information

koboi89 does not sell or rent your personal information to any third party. We may, however, share your data with carefully selected partners and service providers under strict confidentiality obligations, in the following circumstances:

• Payment processors and financial institutions: to facilitate deposits and withdrawals via bank transfers, e-wallets (Touch n Go, Boost), cards (Visa, Mastercard), DuitNow QR, and cryptocurrency networks
• Identity and KYC verification providers: to confirm your identity and age in compliance with our obligations
• Fraud prevention and AML screening services: to protect the integrity of the koboi89 platform and its users
• Technology and infrastructure providers: including cloud hosting, content delivery, and cybersecurity vendors that power koboi89's platform operations
• Game software providers: certain game providers may receive session or bet-related data necessary to operate their games on the koboi89 platform
• Legal and regulatory authorities: where we are required by law, court order, or regulatory mandate to disclose information — we will notify you wherever legally permissible

All third-party service providers engaged by koboi89 are required to handle your data in accordance with applicable data protection standards and are prohibited from using your information for their own independent purposes.

5. Cookies & Tracking Technologies

koboi89 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files stored on your device that help us recognise you across sessions and deliver a more personalised experience.

The types of cookies we use include:

• Essential cookies: required for the platform to function — these enable login sessions, security tokens, and core site navigation
• Performance cookies: used to gather anonymised analytics on how users interact with koboi89, helping us identify and fix issues
• Functional cookies: store your preferences such as language settings, preferred deposit method, or game lobby layout
• Marketing cookies: used to track referral sources and, where consented, deliver relevant promotional content

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features of koboi89. Refer to your browser's help documentation for instructions on managing cookie preferences.

6. Data Retention

koboi89 retains your personal data for as long as your account remains active, or as long as is necessary to fulfil the purposes described in this policy, whichever is longer. In practice, this means:

• Active account data is retained throughout the lifetime of your koboi89 account
• Transaction records, KYC documents, and betting history are retained for a minimum of five (5) years following your last transaction, in line with standard anti-money laundering record-keeping requirements
• Support communications are retained for up to three (3) years from the date of the last interaction
• Marketing consent records are retained until you withdraw consent or request deletion

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be attributed to an identifiable individual.

7. Security Measures

koboi89 takes data security seriously. We implement a layered approach to protecting your personal information, including:

• TLS/SSL encryption for all data transmitted between your browser and koboi89's servers
• AES-256 encryption for data at rest in our databases
• Multi-factor authentication options for user accounts and internal administrative systems
• Regular penetration testing and vulnerability assessments by independent security professionals
• Strict role-based access controls limiting which staff members can access sensitive user data
• Automated fraud monitoring and anomaly detection systems active 24/7

While we make every reasonable effort to protect your data, no system is completely impenetrable. In the unlikely event of a data breach that affects your personal information, koboi89 will notify affected users and relevant authorities in accordance with applicable legal requirements.

8. Your Rights

As a user of koboi89, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data koboi89 holds about you
• Right to rectification: you may request correction of inaccurate or incomplete personal data
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances
• Right to data portability: you may request a copy of certain data in a structured, machine-readable format
• Right to withdraw consent: where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing
• Right to object: you may object to processing based on our legitimate interests, including profiling for direct marketing purposes

To exercise any of these rights, please contact the koboi89 support team at [email protected]. We will respond to all verified requests within 30 days. We may need to verify your identity before processing a request to protect against unauthorised access.

9. Age Restriction

koboi89 operates exclusively for adults. You must be 21 years of age or older to register an account and use any services on the koboi89 platform. This age requirement is strictly enforced.

We collect date of birth information at registration and may request government-issued identification as part of our KYC process to verify age. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be withheld pending investigation, and the matter may be escalated to relevant authorities.

koboi89 does not knowingly collect personal data from individuals under the age of 21. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so we can investigate and take appropriate action.

10. Third-Party Services

The koboi89 website may reference or integrate with third-party service providers for operational purposes — for example, payment gateways, game software studios, and analytics tools. This Privacy Policy applies solely to data processed by koboi89 directly. Third-party providers operate under their own privacy policies, which we encourage you to review.

koboi89 does not control and is not responsible for the privacy practices of third-party providers. However, we conduct due diligence when selecting vendors and require all partners to maintain reasonable data protection standards contractually.

11. Changes to This Privacy Policy

koboi89 reserves the right to update or revise this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of koboi89 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by koboi89, please reach out to our Data Protection team:

• Email: [email protected]
• Platform: koboi89.lat
• Support hours: 24 hours a day, 7 days a week
• Languages supported: English, Bahasa Melayu, Mandarin

For general platform queries or account assistance, you may also visit our FAQ page or contact our live chat support team, available around the clock through the koboi89 platform.